How do I contact Customer Service ?

Please visit our Contact Us page for full contact details.

WOULD YOU LIKE TO CREATE A USER ACCOUNT ?

You can create a new user account by hovering over "my account" at the top of the homepage. A flyout window will appear Simply click on the "create an account" button at the bottom of the flyout window.Alternately, you can click on "my account" and a new page will open, in which you can follow the link to "create an account". All you need to create a user account is your title, name, email address, and a personal password. You can change and edit your personal information at any time. This information is confidential and will not be passed on to third parties.

WOULD YOU LIKE TO CHANGE YOUR PERSONAL INFORMATION ?

To change your personal information simply log - in to your user account.You can view all of your information by clicking on "my account information". You can edit your personal information by clicking on "account information".

DID YOU FORGET YOUR PASSWORD ?

You can change your password by hovering over "my account" at the top of the homepage, or by clicking on "my account". Then click on "did you forget your password?" and enter your email address. You will receive an email shortly after doing so with your new user details.Log in using the user details that have just been sent to you making sure to pay attention to the correct spelling. Once you're logged in you can change your password by clicking on "my account information" in the "my overview" menu.

WOULD YOU LIKE TO PLACE AN ORDER WITHOUT CREATING A USER ACCOUNT ?

You can always order as a guest, without creating a user account.Once you're ready to checkout, you will be forwarded to the sign in page. Simply choose the option "proceed without login". Once you have entered your shipping and billing address information and your payment method you will be asked to "confirm" your order. You can choose to uncheck the box marked "create a user account using my personal information" before confirming and completing the order.

WHAT PAYMENT METHODS DO WE ACCEPT ?

Depending on what country your order is being shipped to, we accept various payment methods.We accept credit cards for most countries.You can find out more about which payment methods are accepted for your country in the "payment" tab.

DID YOU DO A WIRE TRANSFER AND WOULD LIKE TO KNOW IF WE HAVE RECEIVED YOUR PAYMENT ?

Your package will be shipped the same day that we receive your payment and you will receive an email with your package's tracking number.

WHEN DOES THE WEBSITE CHARGE MY CREDIT CARD ?

When placing an order online, the sum total of your order is pre - authorized by your credit card, meaning that this amount is reserved for the website.This pre - authorization is a validation of your credit card, which ensures that the given amount can be charged to your account.The available limit on your credit card will be altered according to this pre - authorized amount, however it will not be charged as of yet.Once your package has shipped, the amount will be charged to your credit card and the amount will be debited to the website.If you cancel your order before it ships, your credit card will not be charged and the pre - authorization is made void.Please note that the pre - authorization is valid for at least 7 days and the time it takes to declare it void depends on your bank.

HOW DO I GET A REFUND AFTER RETURNING AN ITEM ?

In general, you will be refunded one business day after we have received the returned items. Please note your bank's or credit card company's processing times. Refunds from returns will be booked onto the payment method that was used on the original order(bank account, credit card, PayPal account). Refunds cannot be booked on a different payment method than the one that was used for the original order. You also have the possibility of receiving a gift certificate for the amount of the returned items as opposed to a refund, which you can redeem on your next order. Please let us know what you would prefer on the returns form.If you choose to receive a gift certificate, it will automatically be sent to the email address that is saved to your user account.

HOW MUCH DOES SHIPPING COST ?

Our shipping costs vary depending on what country your order is being shipped to. You can get free shipping including all over the world when you pay up to $300 in our website.

WOULD YOU LIKE TO TRACK YOUR ORDER AND FIND OUT WHEN IT WILL GET DELIVERED ?

You will receive an email with your parcel's tracking number as soon as DHL or FedEx has picked it up from our warehouse. You can track the status of your order to find out where it currently is and when it will get delivered at any time using this tracking number.

WHY IS MY CARRIER REQUESTING I PROVIDE MY SSN ?

For orders containing items made in China, or any orders over $2000, your shipping carrier might request your SSN for customs clearance.Please find more information here.

WOULD YOU LIKE TO RETURN ONE OR MORE ITEMS FROM YOUR ORDER ?

All purchased items can be returned free of charge – including reduced items. If you would like to repeal your contract of purchase, you may choose one of the following two options: 1.) You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, a fax, a letter in the mail, or over the phone. We recommend that you use our cancellation form template. After sending us your cancellation form, please return the items within 14 days. 2.) Your repeal of purchase will automatically take effect if you return the items within 30 days. Please note that we can only accept returns from the country which the shipment was sent to. For more specific information, please refer to the "returns" section.

WOULD YOU LIKE TO EXCHANGE ONE OR MORE ITEMS FROM YOUR ORDER ?

All purchased items can be exchanged within 14 days of receipt, free of charge - including reduced items. The exchange policy only applies if the items are in mint condition i.e., have not been worn, altered or washed and all tags have to be attached. Return / exchange shipments have to be sent using the service used for the original delivery(DHL or FedEx). Please be aware that we can only exchange an item for the same item in a different size. We can only accept exchanges from the country which the shipment was sent to.

ARE ALL ITEMS ON WEBSITE AUTHENTIC ?

As an authorized online retailer we only sell authentic products, which are sent to you in their original packaging. In some countries, the website has even been rewarded a seal of quality from Google for their extreme reliability and first - class service.

STORE CREDIT OR PROMOTION CODE ?

You can redeem your Gift Card or store credit at checkout once you have added your preferred items to the shopping bag. Your coupons are in your mail account. Enter this code in the "Promotion code" field at checkout. Please pay attention to the correct spelling of the code and make sure that it is intended for using in your country / currency.

WOULD YOU LIKE TO SUBSCRIBE TO OUR NEWSLETTER ?

If you would like to subscribe to our newsletter you can register by entering your email address in the designated field at the bottom of our homepage. You will be redirected to the registration form by clicking "sign up". Please fill in your name, date of birth, and your preferred country and language. You can complete your registration to our newsletter by clicking on "complete registration". If you would like to unsubscribe, you may do so at any time.

WOULD YOU LIKE TO UNSUBSCRIBE FROM OUR NEWSLETTER ?

You can unsubscribe from our newsletter at any time. In order to cancel your subscription, please click on "UNSUBSCRIBE" at the bottom of your newsletter. If you require further assistance, please contact our Customer Service Team.

FAQS

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联系我们
支付
运输
退货
常见问题解答
Covid-19
条款和条件
隐私政策
Cookie 政策
不要出售我的个人信息
无障碍声明
关于 Innova Global Co.,Limited

客户服务

如何联系客户服务？

请访问我们的联系我们页面以获取完整联系方式。

用户账户和密码

您想创建一个用户帐户吗？

您可以通过将鼠标悬停在 "我的账户" 将显示一个弹出窗口。只需点击 "创建一个帐户" 按钮。或者，您可以点击“我的帐户”，然后会打开一个新页面，您可以在其中点击链接 "创建一个帐户". 创建用户帐户所需的只是您的头衔、姓名、电子邮件地址和个人密码。您可以随时更改和编辑您的个人信息。这些信息是保密的，不会传递给第三方。

您想更改您的个人信息吗？

要更改您的个人信息，只需登录您的用户帐户即可。您可以通过点击“我的帐户信息”查看您的所有信息。您可以通过点击“帐户信息”编辑您的个人信息。

您忘记了密码吗？

您可以通过将鼠标悬停在 "我的账户" 在主页顶部，或点击 "我的账户". 然后点击“您忘记密码了吗？”并输入您的电子邮件地址。输入后，您将立即收到一封包含新用户详细信息的电子邮件。使用刚刚发送给您的用户详细信息登录，确保拼写正确。登录后，您可以通过单击“我的概览”菜单中的“我的帐户信息”来更改密码。

您想在不创建用户账户的情况下下订单吗？

您始终可以以访客身份订购，无需创建用户帐户。一旦您准备好结账，您将被转发到登录页面。只需选择“无需登录即可继续”选项。输入您的运输和账单地址信息以及您的支付您将被要求“确认”您的订单。在确认并完成订单之前，您可以选择取消选中“使用我的个人信息创建用户帐户”复选框。

付款退款

我们接受哪些付款方式？

根据您的订单发货到哪个国家/地区，我们接受各种付款方式。我们接受大多数国家的信用卡。您可以在 "支付" 选项卡。

您是否已进行电汇并想知道我们是否收到了您的付款？

您的包裹将在我们收到您的当天发货支付您将收到一封包含包裹跟踪号的电子邮件。

网站何时从我的信用卡扣款？

在线下订单时，您的订单总额将由您的信用卡预授权，这意味着该金额为网站预留。此预授权是对您的信用卡的验证，可确保从您的帐户中扣除给定的金额。您的信用卡的可用限额将根据此预授权金额进行更改，但目前不会扣除。您的包裹发货后，将从您的信用卡中扣除该金额，并从网站中扣除。如果您在发货前取消订单，您的信用卡将不会被扣款，预授权将作废。请注意，预授权至少有效期为 7 天，宣布作废所需的时间取决于您的银行。

退货后如何获得退款？

一般情况下，我们会在收到退回商品后一个工作日内退款。请注意您的银行或信用卡公司的处理时间。退款来自退货将记入原始订单使用的付款方式（银行账户、信用卡、PayPal 账户）。退款不能记入其他账户支付退款方式与原始订单不同。您还可以获得退回商品金额的礼券，而不是退款，您可以在下次订购时兑换。请在退货表格。如果您选择接收礼券，礼券将自动发送到保存到您的用户帐户的电子邮件地址。

运输追踪您的订单

运费是多少？

我们的运输费用取决于您的订单运送到哪个国家。您可以免费获得运输包括世界各地，当您在我们的网站上支付高达 300 美元时。

您想追踪您的订单并了解何时送达吗？

一旦 DHL 或 FedEx 从我们的仓库提货，您将收到一封包含包裹跟踪号的电子邮件。您可以使用此跟踪号随时跟踪订单状态，了解包裹当前所在位置以及何时送达。

美国海关

为什么我的运营商要求我提供我的 SSN？

对于包含中国制造商品的订单，或任何超过 2000 美元的订单，您的运输承运人可能会要求您提供 SSN 以进行海关清关。请查看更多信息这里.

退货换货

您想退回订单中的一件或多件商品吗？

所有购买的商品均可免费退货 - 包括折扣商品。如果您想撤销购买合同，您可以选择以下两种方式之一：1.) 交货后，您有 14 天的时间以书面形式撤销购买合同，方法是向我们发送电子邮件、传真、邮寄信件或通过电话。我们建议您使用我们的取消表格模板。向我们发送取消表格后，请在 14 天内退回商品。2.) 如果您在 30 天内退回商品，您的购买撤销将自动生效。请注意，我们只接受退货货物发往的国家/地区。有关更多具体信息，请参阅 "退货" 部分。

您想更换订单中的一件或多件商品吗？

所有购买的商品均可在收货后 14 天内免费换货 - 包括降价商品。换货政策仅适用于商品完好无损的情况，即未磨损、未改动或未清洗且所有标签均已贴好。退货/换货必须使用原发货服务（DHL 或 FedEx）。请注意，我们只能将一件商品换成不同尺寸的同款商品。我们只接受来自发货目的地国家的换货。

正品

网站上的所有商品都是正品吗？

作为一家授权在线零售商，我们只销售正品，并以原包装寄给您。在某些国家/地区，该网站甚至因其极高的可靠性和一流的服务而获得 Google 的质量认证。

商店优惠券

商店信用或促销代码？

将您喜欢的商品添加到购物袋后，您可以在结账时兑换礼品卡或商店信用。您的优惠券在您的邮件帐户中。结账时在“促销代码”字段中输入此代码。请注意代码的正确拼写，并确保它适用于您所在的国家/货币。

通讯

您想订阅我们的新闻通讯吗？

如果您想订阅我们的新闻通讯，您可以在我们主页底部的指定字段中输入您的电子邮件地址进行注册。您将被重定向到注册表单，只需单击 "注册". 请填写您的姓名、出生日期以及您首选的国家和语言。您可以点击“完成注册”来完成我们新闻通讯的注册。如果您想取消订阅，您可以随时取消订阅。

您想取消订阅我们的新闻通讯吗？

您可以随时取消订阅我们的新闻通讯。要取消订阅，请点击新闻通讯底部的“取消订阅”。如果您需要进一步帮助，请联系我们的客户服务团队。