How do I contact Customer Service ?

Please visit our Contact Us page for full contact details.

WOULD YOU LIKE TO CREATE A USER ACCOUNT ?

You can create a new user account by hovering over "my account" at the top of the homepage. A flyout window will appear Simply click on the "create an account" button at the bottom of the flyout window.Alternately, you can click on "my account" and a new page will open, in which you can follow the link to "create an account". All you need to create a user account is your title, name, email address, and a personal password. You can change and edit your personal information at any time. This information is confidential and will not be passed on to third parties.

WOULD YOU LIKE TO CHANGE YOUR PERSONAL INFORMATION ?

To change your personal information simply log - in to your user account.You can view all of your information by clicking on "my account information". You can edit your personal information by clicking on "account information".

DID YOU FORGET YOUR PASSWORD ?

You can change your password by hovering over "my account" at the top of the homepage, or by clicking on "my account". Then click on "did you forget your password?" and enter your email address. You will receive an email shortly after doing so with your new user details.Log in using the user details that have just been sent to you making sure to pay attention to the correct spelling. Once you're logged in you can change your password by clicking on "my account information" in the "my overview" menu.

WOULD YOU LIKE TO PLACE AN ORDER WITHOUT CREATING A USER ACCOUNT ?

You can always order as a guest, without creating a user account.Once you're ready to checkout, you will be forwarded to the sign in page. Simply choose the option "proceed without login". Once you have entered your shipping and billing address information and your payment method you will be asked to "confirm" your order. You can choose to uncheck the box marked "create a user account using my personal information" before confirming and completing the order.

WHAT PAYMENT METHODS DO WE ACCEPT ?

Depending on what country your order is being shipped to, we accept various payment methods.We accept credit cards for most countries.You can find out more about which payment methods are accepted for your country in the "payment" tab.

DID YOU DO A WIRE TRANSFER AND WOULD LIKE TO KNOW IF WE HAVE RECEIVED YOUR PAYMENT ?

Your package will be shipped the same day that we receive your payment and you will receive an email with your package's tracking number.

WHEN DOES THE WEBSITE CHARGE MY CREDIT CARD ?

When placing an order online, the sum total of your order is pre - authorized by your credit card, meaning that this amount is reserved for the website.This pre - authorization is a validation of your credit card, which ensures that the given amount can be charged to your account.The available limit on your credit card will be altered according to this pre - authorized amount, however it will not be charged as of yet.Once your package has shipped, the amount will be charged to your credit card and the amount will be debited to the website.If you cancel your order before it ships, your credit card will not be charged and the pre - authorization is made void.Please note that the pre - authorization is valid for at least 7 days and the time it takes to declare it void depends on your bank.

HOW DO I GET A REFUND AFTER RETURNING AN ITEM ?

In general, you will be refunded one business day after we have received the returned items. Please note your bank's or credit card company's processing times. Refunds from returns will be booked onto the payment method that was used on the original order(bank account, credit card, PayPal account). Refunds cannot be booked on a different payment method than the one that was used for the original order. You also have the possibility of receiving a gift certificate for the amount of the returned items as opposed to a refund, which you can redeem on your next order. Please let us know what you would prefer on the returns form.If you choose to receive a gift certificate, it will automatically be sent to the email address that is saved to your user account.

HOW MUCH DOES SHIPPING COST ?

Our shipping costs vary depending on what country your order is being shipped to. You can get free shipping including all over the world when you pay up to $300 in our website.

WOULD YOU LIKE TO TRACK YOUR ORDER AND FIND OUT WHEN IT WILL GET DELIVERED ?

You will receive an email with your parcel's tracking number as soon as DHL or FedEx has picked it up from our warehouse. You can track the status of your order to find out where it currently is and when it will get delivered at any time using this tracking number.

WHY IS MY CARRIER REQUESTING I PROVIDE MY SSN ?

For orders containing items made in China, or any orders over $2000, your shipping carrier might request your SSN for customs clearance.Please find more information here.

WOULD YOU LIKE TO RETURN ONE OR MORE ITEMS FROM YOUR ORDER ?

All purchased items can be returned free of charge – including reduced items. If you would like to repeal your contract of purchase, you may choose one of the following two options: 1.) You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, a fax, a letter in the mail, or over the phone. We recommend that you use our cancellation form template. After sending us your cancellation form, please return the items within 14 days. 2.) Your repeal of purchase will automatically take effect if you return the items within 30 days. Please note that we can only accept returns from the country which the shipment was sent to. For more specific information, please refer to the "returns" section.

WOULD YOU LIKE TO EXCHANGE ONE OR MORE ITEMS FROM YOUR ORDER ?

All purchased items can be exchanged within 14 days of receipt, free of charge - including reduced items. The exchange policy only applies if the items are in mint condition i.e., have not been worn, altered or washed and all tags have to be attached. Return / exchange shipments have to be sent using the service used for the original delivery(DHL or FedEx). Please be aware that we can only exchange an item for the same item in a different size. We can only accept exchanges from the country which the shipment was sent to.

ARE ALL ITEMS ON WEBSITE AUTHENTIC ?

As an authorized online retailer we only sell authentic products, which are sent to you in their original packaging. In some countries, the website has even been rewarded a seal of quality from Google for their extreme reliability and first - class service.

STORE CREDIT OR PROMOTION CODE ?

You can redeem your Gift Card or store credit at checkout once you have added your preferred items to the shopping bag. Your coupons are in your mail account. Enter this code in the "Promotion code" field at checkout. Please pay attention to the correct spelling of the code and make sure that it is intended for using in your country / currency.

WOULD YOU LIKE TO SUBSCRIBE TO OUR NEWSLETTER ?

If you would like to subscribe to our newsletter you can register by entering your email address in the designated field at the bottom of our homepage. You will be redirected to the registration form by clicking "sign up". Please fill in your name, date of birth, and your preferred country and language. You can complete your registration to our newsletter by clicking on "complete registration". If you would like to unsubscribe, you may do so at any time.

WOULD YOU LIKE TO UNSUBSCRIBE FROM OUR NEWSLETTER ?

You can unsubscribe from our newsletter at any time. In order to cancel your subscription, please click on "UNSUBSCRIBE" at the bottom of your newsletter. If you require further assistance, please contact our Customer Service Team.

常見問題

支付

聯絡我們
支付
運輸
退貨
常見問題解答
Covid-19
條款和條件
隱私權政策
Cookie 政策
不要出售我的個人資訊
無障礙聲明
關於 Innova Global Co.,Limited

客戶服務

我如何聯絡客戶服務？

請訪問我們的聯絡我們頁面以獲取完整的聯絡資訊。

使用者帳戶和密碼

您想建立一個使用者帳戶嗎？

您可以透過將滑鼠懸停在 "我的帳戶" 在主頁頂部。將出現一個彈出視窗。只需單擊 "建立一個帳戶" 按鈕位於彈出視窗底部。或者，您可以單擊“我的帳戶”，將打開一個新頁面，您可以在其中點擊鏈接 "建立一個帳戶"。建立使用者帳戶所需的只是您的頭銜、姓名、電子郵件地址和個人密碼。您可以隨時變更和編輯您的個人資訊。該資訊是保密的，不會傳遞給第三方。

您想更改您的個人資訊嗎？

要更改您的個人訊息，只需登入您的使用者帳戶即可。您可以點擊“我的帳戶資訊“來查看您的所有資訊。您可以點擊“帳戶資訊”來編輯您的個人資訊。

您忘記密碼了嗎？

您可以將滑鼠懸停在上面來更改密碼 "我的帳戶" 在主頁頂部，或點擊 "我的帳戶"。然後點擊“您忘記密碼了嗎？”並輸入您的電子郵件地址。完成此操作後，您很快就會收到一封包含新使用者詳細資訊的電子郵件。使用剛剛發送給您的用戶詳細資訊登錄，確保注意拼字正確。登入後，您可以透過點擊”我的概述”功能表中的”我的帳戶資訊”來變更密碼。

您想在不建立使用者帳戶的情況下下訂單嗎？

您始終可以以訪客身份訂購，無需建立使用者帳戶。準備好結帳後，您將被轉到登入頁面。只需選擇“無需登入即可繼續”選項。一旦您輸入了您的運輸和帳單地址資訊以及您的支付您將被要求”確認”您的訂單。在確認並完成訂單之前，您可以選擇取消勾選”使用我的個人資訊建立使用者帳戶”複選框。

付款退款

我們接受哪些付款方式？

根據您的訂單運送到的國家/地區，我們接受各種付款方式。我們接受大多數國家的信用卡。您可以在以下位置了解有關您所在國家/地區接受哪些付款方式的更多資訊 "支付" 選項卡。

您是否進行了電匯並想知道我們是否已收到您的付款？

您的包裹將在我們收到您的當天發貨支付您將收到一封電子郵件，其中包含包裹的追蹤號碼。

該網站何時從我的信用卡扣款？

在線上下訂單時，您的訂單總額將透過您的信用卡進行預先授權，這表示該金額將保留給網站。此預授權是對您的信用卡的驗證，確保可以從您的帳戶中扣除給定的金額。您信用卡的可用限額將根據此預授權金額進行更改，但目前還不會收取費用。一旦您的包裹發貨，該金額將從您的信用卡中扣除，並從網站上扣除。如果您在出貨前取消訂單，則不會從您的信用卡扣款，預授權也將失效。請注意，預授權的有效期至少為 7 天，宣告無效所需的時間取決於您的銀行。

退貨後如何退款？

一般情況下，我們會在收到退貨後的一個工作天內為您退款。請注意您的銀行或信用卡公司的處理時間。退款來自返回將透過原始訂單使用的付款方式（銀行帳戶、信用卡、PayPal 帳戶）進行預訂。退款不能在其他地方預訂支付方法而不是用於原始訂單的方法。您還可以收到與退回商品金額相當的禮券（而不是退款），您可以在下一個訂單時兌換該禮券。請告訴我們您想要什麼返回方式。如果您選擇接收禮券，它將自動發送到儲存到您的使用者帳戶中的電子郵件地址。

運送追蹤您的訂單

運費是多少？

我們的運輸費用會根據您的訂單運送到哪個國家/地區而有所不同。你可以獲得免費的運輸包括世界各地，只要您在我們的網站上支付 300 美元以下即可。

您想追蹤您的訂單並了解何時發貨嗎？

DHL 或 FedEx 從我們的倉庫取貨後，您將立即收到一封包含包裹追蹤號碼的電子郵件。您可以使用此追蹤號碼隨時追蹤訂單的狀態，以了解其當前位置以及何時送達。

美國海關

為什麼我的運營商要求我提供 SSN？

對於包含中國製造商品的訂單，或任何超過 2000 美元的訂單，您的運輸承運人可能會要求您提供 SSN 以便清關。請查找更多信息這裡。

退貨換貨

您想退回訂單中的一件或多件商品嗎？

所有購買的商品均可免費退貨—包括減價商品。如果您想撤銷您的購買合同，您可以選擇以下兩種選擇之一： 1.) 您可以在交貨後 14 天內透過向我們發送電子郵件、傳真、信件或電話以書面形式撤銷您的購買合約。我們建議您使用我們的取消表格範本。將取消表格發送給我們後，請在 14 天內退回商品。 2.) 若您在 30 天內退回商品，您的購買撤銷將自動生效。請注意，我們只能接受返回來自貨件發送的國家。更具體的資訊請參考 "返回" 部分。

您想更換訂單中的一件或多件商品嗎？

所有購買的商品均可在收到後 14 天內免費換貨 - 包括折扣商品。換貨政策僅適用於商品完好無損的情況，即沒有磨損、改動或清洗過，並且必須貼上所有標籤。退貨/換貨貨件必須使用原交貨所使用的服務（DHL 或 FedEx）寄送。請注意，我們只能將同一商品換成不同尺寸的商品。我們只能接受來自出貨國家的換貨。

正品產品

網站上的所有商品都是正品嗎？

作為授權的線上零售商，我們只銷售正品產品，並以原始包裝發送給您。在一些國家，該網站甚至因其極高的可靠性和一流的服務而獲得了谷歌的品質印章。

商店優惠券

存儲積分或促銷代碼？

將您喜歡的商品添加到購物袋後，您可以在結帳時兌換禮品卡或商店積分。您的優惠券在您的郵件帳戶中。結帳時在”促銷代碼”欄位中輸入此代碼。請注意代碼的正確拼寫，並確保其適用於您所在的國家/地區/貨幣。

通訊

您想訂閱我們的電子報嗎？

如果您想訂閱我們的新聞通訊，您可以在我們主頁底部的指定欄位中輸入您的電子郵件地址進行註冊。您將被重定向到註冊表單，點擊 "註冊"。請填寫您的姓名、出生日期以及您首選的國家/地區和語言。您可以點擊”完成註冊”來完成我們新聞通訊的註冊。如果您想取消訂閱，可以隨時取消訂閱。

您想取消訂閱我們的電子報嗎？

您可以隨時取消訂閱我們的電子報。若要取消訂閱，請點擊新聞通訊底部的”取消訂閱”。如果您需要進一步協助，請聯絡我們的客戶服務團隊。